Who we Are

Our office is located in Sweden but our business is global. We have an extensive background within video and image processing as well as experience of IT and media production. We are very adaptive to changing market needs and our focus is on making the best customer experience possible.

Our Mission

Our mission is to make film restoration easy-to-use, accessible and affordable, for everyone. Our customers should never have to worry about software installations, hardware configurations or even hardware failures. We want to bring film restoration to you on a silver plate. Without compromise.

What we Do

We provide a 24/7 restoration service that equals 99% of a manual restoration for a fraction of the price. Our goal is to restore the bulk of film out there. Not the worst 1%. We strive for good enough for broadcast but our customers are free to fix the remaining 1% if perfection is required.

Question & Answers

Search our FAQ for quick answers to your questions. Contact Us if you can't find the answer here.



Which format and resolution should my media have?
For best result we recommend to have your film scanned in 1080p (1920x1080) or 4K (3840x2160). However, before uploading a 4K project read this SMPTE-article on temporal quality and consider using our Smooth Motion filter on a 1080p project instead.

We recommend to upload media in very high bitrate, visually lossless formats, such as ProRes 422 (if your media contains film grain that you want to keep) or H.264 (if you don't need to keep the grain).

The lowest resolution your media should have is 720p (1280x720 or 960x720) but be aware that the end result will then not be as good as it could have been.
Which input media formats does your service support?
We support the most common professional video and audio codecs as input in any of the container formats listed below. Let us know if you are missing any formats.

  • MKV
  • MOV
  • MP4
  • MPG
  • MXF
Which media formats can my restored media be delivered in?
The restored media can be put in any of the following formats. Files put in an MP4 container are compressed in a lossy codec but still remain visibly lossless in quality. Only choose the ProRes formats if you know that you will continue to edit your film. However, we recommend you to do all possible editing before restoring your film. Let us know if you are missing any formats.

  • H.264 codec in an .MP4 container - High bitrate (visually lossless)
  • HEVC/H.265 codec in an .MP4 container - High bitrate (visually lossless)
  • ProRes 422 LT codec in a .MOV container - High quality, large file size
  • ProRes 422 codec in a .MOV container - Higher quality and larger file size than 422 LT
  • ProRes 422 HQ codec in a .MOV container - Higher quality and larger file size than 422
What physical source media do you support?
Our service is primarily designed to process analog film. Both color and black & white film can be restored. Our service could also be used for 8mm film, VHS and other consumer oriented formats but beware that these formats usually lack the optical resolution needed for a professional restoration.
In what quality do you process media in?
Your media is transcoded to Apple ProRes 422 HQ while we restore it.
Can my media contain audio?
Yes, but for now the audio will not be restored in any way and is transcoded to 24-bit PCM for all MOV files and 256kbps AAC for all MP4 files.
What is the lowest resolution that my media can have?
There is no limit but if your media has a resolution lower than 720p our filters will not be able to work under optimal conditions. We recommend you to upload media in 1080p (1920x1080) or 4K (3840x2160) for best result. It is important that the media was digitized in this resolution and not only scaled up.

However, before uploading a 4K project read this SMPTE-article on temporal quality and consider using our Smooth Motion filter on a 1080p project instead.
Is there a maximum resolution that my media can have?
Our service has been tested with material up to 8K but we recommend you to upload material in HD resolution. This is because 8K and such large resolutions does not bring any benefits to older media material and will only slow down the process while also making it more expensive.

However, before uploading a 4K project read this SMPTE-article on temporal quality and consider using our Smooth Motion filter on a 1080p project instead.
How can I prepare my media so that I can get the best possible result?
You should make sure that the film was transferred in a professional way. The best way to transfer analog film is to use a scanner that sample your film frame by frame in a 1080p or higher resolution. You should also make sure that the film is not over or under exposed when scanning since this will permanently destroy information in the digital copy. You want to avoid film-chain transfers or other techniques that will produce a lot of duplicate and blended frames.
How is my media and account secured?
We use site-wide SSL (bank-grade encryption) for all file transfers and login authentications. Passwords are stored in strong secured hash keys and every downloaded file is first verified to its rightful owner before access is given. Our service has also been designed to withstand any SQL-injections.
Can my media contain subtitles or any other on-screen text?
It can but please note that if you apply a filter like motion stabilization the overlay text will "move around" on the screen. If possible try not to add any overlay text until after the media has been restored.
Why is my uploaded media cropped?
Your media is cropped if our analysis of the file reveals that there are black borders on any side of the media. This is done in order to increase the effectiveness of the filters. The borders will be restored once a job has been completed.
What broadcast standards do you support?
All media in 4K UHD is encoded in the ITU-R BT.2020 standard and all media in 720p and 1080p is encoded in the ITU-R BT.709 standard. Media in standard definition is encoded in the ITU-R BT.601 standard.
Which browsers are supported?
Our service should work on any reasonably modern HTML5 browser but has been tested on Chrome, Safari, Firefox and Edge.
Can my company White Label your service?
Yes. Please check the front page for more information.
Can I run your service on a mobile device?
Yes. Our service is available on all mobile and tablet devices as well as all desktop screen sizes. For an optimal experience we recommend a screen size of 2560x1440 or higher.
Can I restart my upload if it is interrupted?
Yes. Your media file is uploaded in small chunks so if your transfer is interrupted you can easily resume the transfer again by choosing to upload the file again.
Can I preview the result before I pay?
Before starting a job you can preview all sections of interest in a media file. You can choose to generate a side-by-side comparison image or a side-by-side comparison 10s video. There is no limit on how many previews you can make. We encourage you to use these preview features so you will know what to expect once a job is started.
I have run out of quota, can I get more file space?
Yes, just Contact Us.
How do I report a bug I have found?
Please use the Report Bug form to report a bug. Please include as much information as possible in your description in order for us to correctly reproduce it.
Why do you not have feature X?
Well, let us know what you are missing. We are very open for suggestions.
Does your service support unicode file names?
Yes. File names in unicode are correctly handled and displayed. This covers all languages that can be written in Latin, Greek, Cyrillic, Armenian, Hebrew, Arabic, Syriac, Thaana, Devanagari, Bengali, Gurmukhi, Oriya, Tamil, Telugu, Kannada, Malayalam, Sinhala, Thai, Lao, Tibetan, Myanmar, Georgian, Hangul, Ethiopic, Cherokee, Canadian Aboriginal Syllabics, Khmer, Mongolian, Han (Japanese, Chinese, Korean ideographs), Hiragana, Katakana, and Yi.
Who is your service for?
Our service is primarily targeted for production studios, film archive institutions and media digitization companies. However, everyone is of course welcome to use our service. Our default plan use PayPal but contact us if you are interested in changing your account plan to use invoices instead.

Contact Us

Recuro Media
Dockgatan 27
211 12 Malmö
Sweden
sales enquiries: sales@recuromedia.com
general info: info@recuromedia.com
phone: +46 40 693 57 31